Return, Refund & Exchange Policy

Return/Refund/Exchange/Cancelling order placed at this website will be limited according to the following terms-

Return Policy

eChoice allows returns of the product with full refund of the paid amount as per the following policy*

  • The products Which are marked as “Non-Returnable”, Those products are not accepted for any kind of refund/return/replacement. Those products will not be accepted for return/refund/exchange request. Those products will only be accepted if they are received damaged and valid proof of damage will be asked which is described below.
  • Only wrongly-shipped/delivered products will be accepted for returns and full refunds.
  • The customer needs to raise a return case through return option within 2 working days from the date of delivery by selecting ‘Received Wrong Item’ option in the reason for return.
  • Only those products will be eligible for return which are received by us within 10 working days after we agree to return.
  • Customer will require to provide proper evidence of wrongly delivered products and eChoice retains the rights to examine whether the products for return or not
  • .eChoice Advise you that while unpacking your product kindly record a short video of unpacking your product as it will be used as evidence of product damage or a fake product. For Fake products and damaged products only video Evidence (unpacking video) is valid, no other evidence will be acceptable.
  • In case of Fake product, it is advised to unpack your product with videography as a proof which can be used to make sure that the seller/courier personnel has sent fake product so that we can take strict actions and we can start refund process of your amount/product. In such a case (Fraud case) Only video evidence will be valid. So it is strictly Advised to shoot a video while unpacking your products and send it to us in case of fraud. We are strictly following checkpoints to minimize such cases but somehow if some case arises like this then only Video Evidence will be validated.
  • If eligible, the customer may request a complete refund or reship the ordered product which will subject to the stock availability at that time.
  • eChoice will bear the shipping charges for the eligible returned/reshipped products. If the product’s stock is unavailable then a request for the full refund will be initiated and the same shall be informed to the customer through registered email.

Exchange Policy

eChoice allows an exchange of the delivered products as per the following policy*

  • Only defective/damaged products will be accepted for exchange/refunds.
  • The customer needs to raise a return case through refund option within 2 working days from the date of delivery by selecting ‘Dead On Arrival/Faulty’ option in the reason for return.
  • Only those products will be eligible for exchange which are received by us within 10 working days after we agree to exchange.
  • Customers will require to provide proper evidence of delivering defective/ damaged products and eChoice retains the rights to examine whether the products are eligible for exchange or not.
  • If eligible, eChoice will reship the same product to the same address customer, no refund will be issued in this case. In this case, eChoice will bear all shipping charges.
  • In case of unavailability of the ordered products, the customer may either request other available products of the same value or full refund.
  • In case the returned products are not defective/damaged or not eligible for exchange then the customer will be informed about the same and the same product will be reshipped to the shipping address of the order. The customer will have to bear all the shipping charges in this case. 

Cancelling Order Policy

eChoice allows canceling an order before dispatching products as per the following policy*

  • In the event an order successfully placed and the customer wish to cancel, a cancel request should be initiated by sending email to  orders@echoice.in within time as per the following schedule-
Order placed time slotOrder cancel request timeslotRemarks
06:01-12:00 (6am to 12noon)06:01-14:00 (6am to 2pm)
12:01-16:00 (12noon to 4pm)12:01-18:00 (12noon to 6pm)
16:01-20:00 (4pm to 8pm)14:01-22:00 (2pm to 10pm)
20:01-06:00 (8pm to 6am)20:01-08:00 (8pm to 8am)
  • Order canceling requests will be accepted only if the product has not been dispatched until receiving canceling email requests.

*The customer should use only orders@echoice.in email id for communication related to Return/Refund/Exchange/Cancelling orders. eChoice will not be responsible for any loss due to coupon/gift voucher used in order, such amount will not be compensated in case of full refund made.

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